What should I do if my Electric circuit card does not work?

If your Electric circuit card is in good physical condition and does not work when you are attempting to start a charging session, try and use it on one of our network's level 2 station whose number starts with “CEA” followed by 5 digits (ex: CEA-10101). If your card is still not working after this test, contact our customer service team by using the “Contact Us” form on our website.