Support for partners
General support
- Who should I contact if I have other questions?
- How do I know if my charging station is working?
- Who should I contact if my charging station does not appear on the dashboard?
- Who should I contact to add charging stations?
- Where is the data hosted?
- Can I receive my payment by cheque?
- Who will be sending me the revenue generated by my charging stations?
- How do I fill out the FP-2506 form?
Station rates
- What does the new pricing strategy involve?
- How long do I have to integrate the new rates in my charging stations?
- How often can I modify the rates at my charging stations?
- How will Electric Circuit members be made aware of the new rates?
- Once the new rates are integrated, can I modify them again at any time?
- If I am a public charging station owner with free access, do I have to pay the $0.15 transaction fees?
- If I choose a $0 rate, do I need to pay transaction fees?
Grant program for installing charging stations
Promotional offers
- When are the offers visible to customers?
- Who should my customers contact if they have questions?
- Can I access the list of program partners?
- Is the program only open to Electric Circuit partners?
- Can I quit the program?
- Do I have to include all my charging stations in the program, or can I select them?
- Do my customers have to stay connected to the charging station to redeem the offer?
- Can I withdraw an offer quickly?
- Can I post more than one offer at a time?
- What are the program fees?