What does the status Unknown mean for a charging station?

When a charging station’s status is marked as Unknown in the Electric Circuit app, it means the charging station has lost its connection to our system or is out of order. In such cases, the station cannot be activated through the app. Some stations marked as Unknown can still be activated using the Electric Circuit member card; however, we cannot guarantee that you will be able to charge your vehicle at them.

If you do use your card to start a session at a station with Unknown status, the station will retain the data pertaining to the charge in its internal memory. Billing data will then be sent to our systems once the connection has been restored. Keep in mind, though, that you may only receive the invoice for this charging session a few days later—for example, on a day when you did not charge your vehicle, which could surprise you.

We ask that you keep us informed of any stations with Unknown status by finding the station’s profile in the mobile app and tapping Report a problem. We will immediately inform the partner responsible for the charging station so that they can remedy the situation as soon as possible.