Stations and charging
Trouvez rapidement des réponses à vos questions sur l'utilisation de nos bornes de recharge.
Find answers to your questions regarding the use of Circuit électrique charging stations.
Fonctionnement
- Exporting Charging Sessions
- How to contact the Electric Circuit
- How can I start a charging session on partner networks stations?
- Will there be a roaming cost on other networks?
- Who will provide customer service for Electric Circuit members outside Québec? Will the service be available in French?
- Will other similar agreements be introduced to allow roaming with all networks?
- Comment démarrer une session de recharge ?
- What can we do with our widget?
- How to activate notifications?
- How to add a vehicule?
- How to view your charging history?
- Can I choose what type of notifications I receive?
- How to find a charging stations?
- How to download the app?
- How do you choose where to install standard Level 2 chargers?
- How do I know if a charging station is affiliated with the Electric Circuit?
- What is the difference between an Electric Circuit charging station and an affiliated charging station?
- What is an Electric Circuit affiliated distributor?
- Who are the Electric Circuit’s affiliated distributors?
- Can all EVs be charged at Electric Circuit charging stations?
- How do Electric Circuit charging stations work?
- How does the Electric Circuit select its charging stations?
- Why are vehicles slower to charge in the winter?
- Can I charge my electric vehicle at a fast-charge stations?
- Where are Electric Circuit stations located?
- What does the status Unknown mean for a charging station?
- What if the charging station doesn’t work?
- Which operating systems are compatible with the Electric Circuit mobile app?
Tarifs et paiement
- Will there be a roaming cost on other networks?
- How much does using an affiliated charging station cost?
- How much does it cost to charge my EV?
- How can I pay for charging?
- Why do the prices at fast-charge and standard stations change?
- How to activate automatic payments?
- Do I have to pay for the Autocharge feature?
Application mobile
- How to contact the Electric Circuit
- Comment démarrer une session de recharge ?
- What can we do with our widget?
- How to activate notifications?
- How to add a vehicule?
- How to view your charging history?
- Can I choose what type of notifications I receive?
- How to find a charging stations?
- How to download the app?
- How to activate automatic payments?
- Which operating systems are compatible with the Electric Circuit mobile app?
Carte de membre
- What should I do if my Electric circuit card does not work?
- What to do if you lose your Electric Circuit card?
- Where can I get an Electric Circuit card?
- What are the advantages of the Electric Circuit card?
- Do I still need my membership card with Autocharge?
- How does the Electric Circuit member card work?
Conseils de pro
- Snow, ice and charging stations: what to look out for
- Understanding Preheating and Battery Preconditioning for Electric Vehicles
- Tips for charging during winter
- Protecting the network – It’s a collective responsibility!
- Courtesy
- Avoid parking tickets!
- Hot Weather
- La recharge à L'Étape - Quelques trucs à connaître
- Accidentally initiating a charging session—it happens!
- Incorrect placement of curbside charging station connectors
- Avis important - Connecteurs CHADEMO
- NACS connectors
- Managing incidents at Electric Circuit charging stations
- Why are vehicles slower to charge in the winter?
Autocharge
- Do I have to pay for the Autocharge feature?
- Do I still need my membership card with Autocharge?
- Can I set up Autocharge for a rental vehicle?
- When I use Autocharge, can I access my charging data in the mobile app?
- Can I configure Autocharge for more than one vehicle?
- Can I use Autocharge at stations operated by Circuit électrique partners?
- I’m lending my vehicle to someone else. What do I need to do?
- I’m selling my vehicle. What do I need to do?
- How do I deactivate or disable Autocharge?
- Can my vehicle be linked to multiple accounts?
- Are all charging stations compatible with Autocharge?
- Which vehicles are compatible with Autocharge?
- Is the data used by Autocharge protected?
- How does Autocharge work?
Réseaux partenaires
- How can I start a charging session on partner networks stations?
- Will there be a roaming cost on other networks?
- Who will provide customer service for Electric Circuit members outside Québec? Will the service be available in French?
- Will other similar agreements be introduced to allow roaming with all networks?
- Can I use Autocharge at stations operated by Circuit électrique partners?
Bornes de distributeurs affiliées
- How much does using an affiliated charging station cost?
- How do I know if a charging station is affiliated with the Electric Circuit?
- What is the difference between an Electric Circuit charging station and an affiliated charging station?
- What is an Electric Circuit affiliated distributor?
- Who are the Electric Circuit’s affiliated distributors?
Vidéos
Power sharing for 120 and 180 kW charging stations
The Electric Circuit has added more powerful charging stations to its network. This video is about 120 and 180-kW charging
What to do when two connectors are inverted on charging stations
What to do when two connectors from a curbside charging station are inverted.
Charging a Tesla at a Level 2 charging station
How to charge a Tesla on a level 2 charging station.
Charging a Tesla at a fast-charge station
How to charge a Tesla on a Circuit électrique fast-charging station.
How to find a Circuit électrique station and start a charging session
How to find a charging station and start a session.
Que faire si le connecteur d'une borne est bloqué dans le véhicule?
Découvrez les astuces si le pistolet est bloqué dans le port de recharge de la voiture.
Winter charging - Tips for keeping the connector from blocking
Discover the tips to prevent the charging station connector from getting stuck in the car's charging port.